# Virtual Standard Solutions

## Dental Practice Management Solutions

Let us help you bring ease and excellence to your dental practice. Our compassionate and highly skilled virtual dental administrators become an extension of your team—lightening your load, simplifying your systems, and giving you the freedom to focus on what matters most: caring for your patients. With us by your side, you're never alone in running your practice.

### 90% of our clients

90% of our clients experience smoother operations within the first month of working with their VA

### clients save 25+

On average, our clients save 25+ hours per week by delegating admin and scheduling tasks

### 40% faster response

Our tailored VA support has helped clients achieve 40% faster response times and happier customers

## Our Mission, Vision, and Core Values

### Our Mission

To transform the way dental practices operate by delivering exceptional virtual administrative support. We exist to lighten the load, streamline the chaos, and give doctors the freedom to lead with purpose and care deeply for their patients.

### Our Vision

To redefine support in dentistry by building lasting partnerships rooted in integrity, transparency, and excellence. We aim to set a new standard for virtual administrative solutions—where trust is earned, teams feel supported, and practices are empowered to grow without compromise.

## Our Core Values

### Integrity First

We lead with honesty, accountability, and transparency in everything we do. Our clients trust us because we always do what’s right—even when no one is watching.

### Service Excellence

We go above and beyond to deliver high-quality, reliable support that makes a real difference in the daily lives of dental teams and the patients they serve.

### Partnership Mindset

We’re not just virtual support—we’re part of your team. We collaborate with empathy and intention, building strong, lasting relationships grounded in mutual respect.

### Growth Through Purpose

We embrace innovation, learning, and a mindset of progress— empowering both our virtual team and the practices we serve to grow, succeed, and thrive together.

# Our Leadership Team

## Maria McKenna

### Co-Founder, Virtual Standard Solutions Founder, Maria McKenna Consulting

Maria brings over 30 years of executive leadership in the dental and medical industries. As founder of Maria McKenna Consulting and co- founder of The Virtual Standard Solutions, she has led multi-specialty dental groups across California, focusing on strategic planning, operational efficiency, and sustainable growth.

Together with Edna Abreu, Maria shares a passion for addressing the dental industry’s staffing challenges. They recognized that virtual assistants are vital—but custom-trained virtual assistants tailored to each practice’s unique culture and workflow are essential. This drives Virtual Standard Solution's mission to provide seamless, practice- specific virtual support that eases the workload of dental teams.

Maria’s expertise includes daily operations, budgeting, and leadership training. She excels at identifying growth opportunities and implementing systems that help practices maximize their potential with confidence.

## Edna Abreu

### Co-Founder, Virtual Standard Solution's Founder, The Dental Culturist

Co-Founder, Virtual Standard Solution's Founder, The Dental Culturist Edna brings over 20 years of dental industry experience, from clinical roles to operational leadership. As founder of The Dental Culturist™ and co-founder of The Virtual Standard Solutions, she helps dental practices build strong cultures, streamlined systems, and purposeful growth.

Alongside Maria McKenna, Edna is passionate about solving the dental industry’s staffing challenges. They realized that virtual assistants are important—but what practices truly need are custom-trained virtual assistants tailored to each practice’s unique systems and culture. This insight fuels Virtual Standard Solution's mission to provide virtual support that fits seamlessly and reduces the burden on dentalteams.

Edna specializes in team coaching, leadership training, and system development, empowering practices to thrive with clarity and heart.

## Your Support Team

We provide designated bilingual support agents who are dental industry experienced and HIPAA certified to administer your dental operations.

### Experienced

Our team has extensive experience in dental practice management and operations.

### HIPAA Certified

All team members maintain strict compliance with healthcare privacy regulations.

### Bilingual

Spanish-speaking support available for diverse patient populations.

## Our Comprehensive Assessment Process

### Initial Assessment

We meet with key members of your office and supporting departments to gather vital information for custom support.

### Discovery

We partner with your key personnel to implement existing guidelines, ensuring our agents create a smooth transition of support to your patients.

### Implementation

We utilize your current dental software remotely, eliminating the need to convert to new management systems.

## Comprehensive Service Offerings

### Customized Monthly Services

- Inbound and outbound phone scheduling and support
- Continuing care appointments and recall follow-ups
- Proactive scheduling to avoid no-shows
- Eligibility and benefit breakdown
- Daily dental claim billing
- Management of accounts receivables

### Customized Hourly/Per Occurrence Services

- Business recovery and retention projects
- Treatment planning analysis
- Credentialing and contracting
- Patient chart auditing
- HR solutions and staff recruitment
- Policy and procedures development

## Custom Solutions for Practice Growth

### Detailed Support

Experienced dental administrators focus on schedule administration, accounts receivables, billing solutions, and other dental operations to support your patients and practice growth.

### Custom Services

We create and implement custom services that meet your practice's needs for sustainable growth and optimize your potential for long-term expansion.

### New Office Setup

Specialized services for new office setup and acquisitions, allowing you to focus on positive outcomes without worrying about direct hire, training, and W2 employee costs.

As dental consultants, we offer value-based results at affordable rates, allowing you to focus on patient care while we handle operations.

## Standard Rates and Service Fees

### Initial Setup

New Client Setup Fee: Flat Rate $1,500

### Full Billing Services

Small/Med practices: $2,000-2,500 monthly
Large practices G multi-services/ ortho3: $2500-4,000 monthly

### Front Desk Services

1 Agent During Office Hours: $2,000 monthly
2 Agents During Office Hours: $3,500 monthly
Recall- Insurance Verification -Marketing Scheduling: $1,500 monthly

### Bundled Services

Full time Scheduling and Billing: $4,500 monthly Billing and Accounts Receivables: $3,500 monthly Operating Management Consulting: $150 Hourly

All bundles and packages can be customized based on practice need.

## Dental Management Results with No Additional Overhead Costs!

### Boost Efficiency

Streamlined operations and optimized workflows to maximize your practice's potential without the stress of managing additional staff.

### Increase Profitability

Improved revenue through enhanced billing accuracy, strategic scheduling, and effective patient retention programs.

### Deliver Results

Specialized services for new office setup and acquisitions, allowing you to focus on positive outcomes without worrying about direct hire, training, and W2 employee costs.